In this video I talk about the old chestnut: When can “no refund will be offered” apply to a sale of a product or service on your website?
What does Australian Consumer law say about “no refunds”?
What are the Consumer Guarantees?
What have they got to do with applying a “no refund” policy?
I also share what options you have to make as a business owner to ensure you are selling legally and that you minimise the “request for a refund” situation in your business.
Remember if you are selling products or services from your website you need to have an E-Commerce Policy.
Watch the video (7 mins)
You are also welcome to contact me directly to discuss your website legals.
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Lawyer, Contract Specialist, Speaker & Advocate for Women in Business.
Drawing on more than 15 years’ experience as a lawyer and a woman in business, Shalini Nandan-Singh helps Australian service-based entrepreneurs protect their businesses and their bottom lines with empowered legal advice and contracts.
Encouraging listeners to #loveyourlegals, Shalini firmly believes that business legals should be an authentic extension of your business. Her goal is to educate audiences that, rather than confusing legalese, business legals should be an authentic extension of your business, creating positive business boundaries that support you in working with your clients with compassion and understanding.
Disclaimer: This blog is written to support business owners to consider legal requirements and issues that may arise in business. The information provided is for general and educational purposes only. It is not intended as legal advice for your individual circumstances. Please consult your lawyer for advice specific to you and your business.